Delta Fares

Airline changed Itinerary for 5-people vacation. Was 5 hr nonstop, now 10 hr w/stop. Not happy. What options?

I specifically purchased non-stop cross-country tickets for our family two months ago. Delta now has sent an email notifying me of the itinerary change, which will cost each of us an additional five hours, for a total of twenty-five wasted hours! Aside from that, I am still in pain and recovering from fusion surgery on my spine a few months ago....traveling for me is difficult, at best. Boarding and de-plaining an extra time and spending five hours on an unplanned layover in the Atlanta airport is not my idea of a good time! What can I do?

Public Comments

1. Call Delta and talk to someone important, not just the person who answers the phone. Find the CEO's info and try to get in touch with him (this is a longshot that rarely works...but it sometimes does!). Keep following up with Delta and don't accept no for an answer. Worst case scenario, they'll probably give you a voucher. That is assuming you booked through Delta and not another service like Expedia or Orbitz. It's going to be a lot harder to get any help if you ordered from a 3rd party.
2. Unfortunately there is not much you can do. The airlines are not held to very high customer service standard because they can get away with so much junk. I would try to call them to see what they will do for you. Do not expect much from them other than a "I'm sorry for the inconvenience", but MAYBE they will upgrade you to better seats or something. Only in the airline industry can you buy a service (the ticket), have the service canceled (flights canceled due to weather) and not be able to get your money back.